Softub servicing package

In order to maintain your Softub, prolong its life expectancy and enjoy it at its best we advise that you get your Softub hydromate serviced annually.

Once you have purchased our Softub servicing package we will post out a box for your hydromate along with a return label.

Do not empty your Softub yet!

Your shipment will contain a Softub cleaning treatment which is designed to flush through the inner plumbing of your Softub and needs to be added to your water before you drain your tub.

Then simply empty the tub, disconnect the hydromate, pop it into the box – remove the old postage label and attach your new return label. Then drop your box off at your nearest parcelforce depot, post office or book a collection through the royal mail website (there is a small charge of 30p for this service payable directly to royal mail)

Once we receive your hydromate our Softub engineer will check your hydromate for leaks, replace any seals that may have corroded in order to prevent water damage before it can even occur, replace the capacitor, check the electrics, run a pressure test, flush out all the pipes and run a general health check on your hydromate.

Then we will contact you in order to arrange the return of your hydromate or to discuss if the engineer has found any faults that need to be repaired first.